No industry has undergone more rapid change than telecommunications. In fact the very term “telecommunications” might seem obsolete as our ability to transport and manage data converge. The industry faces a myriad of challenges, including ever-increasing globalization, mergers, and acquisitions and workforce downsizing. Consumers will continue to look for decreasing service costs. And, broadband and wireless technologies are opening up new markets, bringing together the telecommunications companies with cable operators and networks. In the talent arena, corporations must continue to explore ways to more successfully merge talent and cultures during mergers and acquisitions. Layoffs and an aging management population are intensifying the pressure to bring on board, develop, and retain over time, a new breed of young talent, who can work successfully across global boundaries. Customer expectations for service are on the rise, and in an industry not traditionally recognized for service excellence, a new culture of service ethics and skills will have to be introduced.