Get Excerpt

Resolving Conflict

(Skill Practice Course)

Differences of opinion can quickly escalate into an out-and-out battle. In the workplace, it’s the leader’s role to recognize the signs of conflict and then to quickly choose the appropriate level of involvement to help resolve the issue.

This course teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic—regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related discussions effectively.

Do you face any of these issues?
  • Does conflict escalate because leaders fail to recognize the signs?
  • Do leaders know what to do when a conflict is affecting productivity or morale?
  • Do leaders have the skills to mediate a conflict when emotions are strong?
  • Are they aware of the real cost of conflict to the work group and to the organization?